Refund policy

 Case 1: You received a Damaged, broken, incorrect, or missing order.

1a) If your product is damaged, defective, incorrect, or missing at the time of delivery, please contact us within 7 days. Please note that no return requests will be catered if they are brought up after 7 days of delivery.

1b) Please note than it is important for you to send us a picture of your Order Invoice which you can find inside your parcel. The invoice helps us in the verification procedure and a failure to have it might turn down the return request. Please also note that in cases of Damaged or Incorrect orders, we might also ask for a picture of the product.

1c) To start a return, you can contact us at support@gbcosmeticsofficial.com
. Please note that returns will need to be sent to the following address: Plot A-10 FL-1 Insha Pride Appartment Flat number 403 Sector 14B Shadman Town North Karachi

1d) All products must be returned in their original condition (unused, with all seals and tags intact), together with all accessories, manuals, and warranty cards. All returned products are subjected to a Quality Check at our warehouse to guarantee that they are returned in their original condition. We retain the right to refuse your request if the product is returned to us broken, used or in poor condition.

1e) If your request is approved, GB Cosmetic will bear the Delivery Charges for return shipping as well as for your re-dispatched order.

Case 2: You need a different variant, shade, or type than the one you ordered.

2a) If you need a different variant, shade, or type than the one you ordered, please contact us within 7 days. Please note that no return requests will be catered if they are brought up after 7 days of delivery.

2b) Please note than it is important for you to send us a picture of your Order Invoice which you can find inside your parcel. The invoice helps us in the verification procedure and a failure to have it might turn down the return request.

2c) To start a return, you can contact us at support@gbcosmeticsofficial.com
. Please note that returns will need to be sent to the following address: Plot A-10 FL-1 Insha Pride Appartment Flat number 403 Sector 14B Shadman Town North Karachi

2d) All products must be returned in their original condition (unused, with all seals and tags intact), together with all accessories, manuals, and warranty cards. All returned products are subjected to a Quality Check at our warehouse to guarantee that they are returned in their original condition. We retain the right to refuse your request if the product is returned to us broken, used or in poor condition.

2e) If your exchange request is approved, your new order will be dispatched, and you will be charged Rs. 250 as delivery charges to compensate for Return Shipping and Delivery.

2f) We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded. If more than 15 business days have passed since we’ve approved your return, please contact us at support@gbcosmeticsofficial.com.